Apr 2024 to present
Senior Healthcare Operations Manager
US outpatient psychiatry practice, Oregon, remote
- On the leadership team while the multi-provider telehealth practice grew from 14 to more than 1,800 monthly appointments in under 2 years (Apr 2024 to Jan 2026).
- Automated provider payroll: a pay run that took weeks by hand now takes about an hour.
- Raised collection rates from 45% to 80-90% through denial follow-up, AR work and a billing process redesign, working with the billing vendor on complex claims and audit risk.
- Designed the workflows across intake, scheduling, documentation, billing and patient communications, with SOPs, QA checks and HIPAA safeguards.
- Led EHR and AI scribe evaluations and vendor changes, and rolled out AI tools for documentation, intake and analytics, cutting manual admin work by an estimated 30-40%.
- Built forecasting and profitability models for provider expansion, Medicaid programs and new service lines.
- Ran marketing across SEO, partnerships and referral networks, tracking lead quality and conversion.