GoHighLevel
Reviews in GoHighLevel
Sample data. Valisthea Psychiatry is a fictional practice, so every name and number is synthetic.
Happy patients rarely leave a review unless someone asks, and a bad one can sit for days before the owner sees it. I built a GoHighLevel setup that asks every patient the same way at a sensible time and warns the owner about a bad review.
2 hours
after the visit
- The problem
- Review requests need good timing, and not at night.
- The result
- The request arrived 2 hours after the visit. A click on the link ended the run, so no reminder followed.
What it does
- Staff mark a visit as Showed, which means the patient came in.
- It waits 2 hours and only sends between 9 and 5, Monday to Saturday, so nobody gets a request at night.
- The patient gets one email that thanks them and links to the review page.
- If they do not click, one gentle reminder follows 3 days later. A click ends the run.
- If a review of 3 stars or less arrives, the owner and the operations lead get an email at once with the rules for replying.
What keeps it safe
- Everyone gets the same email and the same link. I never send it only to people who seem happy, because Google does not allow that.
- The email says a review is never required and asks the patient to keep health details out of it.
- The reply rules for a bad review: never confirm the person is a patient, no visit dates, providers or medications, and never ask them to take the review down.
How I tested it
- A test visit was marked Showed at 2:47 PM and its review request arrived at 4:47 PM, 2 hours later.
- A click on the review link finished the run, so 0 reminders went out.
- The 3 star alert is built but did not fire here, because it needs a real Google business profile and a made-up clinic has none.
- The 3 day reminder for a patient who does not click has not been tested yet.
Built with
- GoHighLevel
Want one like this for your business?
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